Initial Train-the-Trainer for PRM Assistance Agents Course – Copenhagen Airport – 21/10/2024
October 21 - October 25
Join us from October 21th to 25st, 2024, at Copenhagen Airport for our Initial Train-the-Trainer PRM Assistance Agents Course. This course equips participants with the skills and knowledge to effectively train others in Passenger with Reduced Mobility (PRM) assistance. Through a blend of theoretical sessions and practical exercises, you’ll learn the latest best practices, regulatory requirements, and communication techniques. Enhance your training capabilities, improve passenger experiences, and stay compliant with international standards. Secure your spot now below and commit to excellence in airport PRM assistance.
This course will deal with the legal, organisational and practical applications of the actual legislations. The European legislation on the Rights of Disabled Persons and Persons with Reduced Mobility (PRM) when travelling by air and American legislation on the same subject are putting in place strict requirements on air carriers, airports and on civil aviation authorities.
The course will go into details of applicable legislation and will reflect the latest developments of the European Regulation 1107/2006, and the Interpretative Guidelines; ECAC DOC 30, Part I, Section 5 and related annexes and the American Air Carrier Access Act (ACAA) 14 CFR Part 382.
All available services at the airport and services provided by airlines should not only comply with the requirements of legislation but should deliver best practice in meeting the needs of all PRMs. Employees must be provided with well-balanced training on the issues of disability awareness, disability equality, its practical approach in daily customer service to the PRM, as well as a specific on-the-job training.
The participants will get to know the content of the regulations and how to translate it in operational instructions to provide the best assisstance.
Following subjects will be adressed;
- Legislation: European legislation 1107/2006 and the Interpretative Guidelines, ECAC doc 30, Part 1, section 5, ACAA-14 CFR Part 382, ICAO Manual on Accessible Air
- Equipment awareness
- Assisstance provision at the airport at different stages during the journey at the airport including kinetics of lifting.
- Standard operational procedures and manuals needed.
- Overview of the most frequent complaints and how to avoid complaints and claims.
Trainers of PRM staff who has significant practical experience at a senior level in the assistance of persons with disabilities and PRMs in air travel.