BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Passepartout Training - ECPv6.16.5.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://passepartouttraining.com X-WR-CALDESC:Events for Passepartout Training REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/Brussels BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20231029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/Brussels:20250217T080000 DTEND;TZID=Europe/Brussels:20250221T170000 DTSTAMP:20250120T053018Z CREATED:20250120T052608Z LAST-MODIFIED:20250120T053018Z UID:2744-1739779200-1740157200@passepartouttraining.com SUMMARY:Initial PRM Manager Course - Amsterdam Schiphol DESCRIPTION:Home 5 Event\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Join us from February 17 to 21\, at Amsterdam Schiphol Airport for our Initial PRM Assistance Managers Course. This five-day intensive training is designed to equip PRM managers with essential skills and knowledge to enhance service quality for passengers with reduced mobility. Learn from industry experts\, gain insights into the latest EU regulations\, and elevate your team’s performance to meet compliance standards. Secure your spot now below and commit to excellence in airport PRM assistance. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Course OverviewLearning ObjectivesTarget Audience\n \n \n \n \n \n \n \n European legislation on the Rights of Disabled Persons and Persons with Reduced Mobility when travelling by air and American legislation on the same subject are imposing significant requirements on air carriers\, airports and on civil aviation authorities. ECAC DOC 30 Part I\, section 5\, is the leading document in Europe with regard to best practices in the provision of assistance to PRMs. Training of the managers of PRM assistance providers and airport managing bodies is needed to enable airports to comply fully with the above-mentioned legislation and to ensure that best practice is put in place. Quality assistance should not only comply with the requirements of legislation\, but should in particular meet the needs of all PRMs. This goal is only fully achievable if the managers of the PRM assistance staff are provided with well-balanced training which is fully in accordance with the recommendations of ECAC Doc 30 Part I\, section 5 (and in particular annex 5-G). The course is highly participative; it promotes best practice service towards the PRM in relation to the requirements of both European and American law (EU Regulation 1107/2006\, ECAC DOC 30\, Part I\, section 5 and ACAA – 14 CFR Part 382) and fully meets the needs of the PRM. The managers of the PRM assistance staff will be provided with first-hand information on how to provide a quality service to the PRM. The participants are invited to exchange experience among peers in a confidential environment.  \n \n \n \n \n \n The participants will be provided with best practice and first–hand information to provide quality assistance to the PRM\, fully compliant with their needs and within the context of the European and American legislation.  \nThe following subjects will be adressed;  \n\nDisability awareness training\, including the characteristics of the different kinds of disabilities. \nGuidance in assisting PRM according to ECAC and equipment awareness. \nLegislation (overview and principles):European legislation 1107/2006 and the Interpretative Guidelines\, ECAC doc 30\, Part 1\, section 5\, ACAA-14 CFR Part 382\, ICAO Manual on Accessible Air Transportation. \nOperational aspects about how to set up and manage the PRM assistance. \nRisks\, complaints and claims. \n\n \n \n \n \n \n \n\nManagers of PRM assistance providers \n\n\nAirport managers responsible for PRM assistance provision \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Certified Achievement\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Legislation-Compliant\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Expert-Led Sessions\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Contact Us To Register\n \n \n \n \n \n \n\n \n \n \n \n Name(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Email(Required)\n \n PhoneCompany nameIf applicableThis field is hidden when viewing the formCourseYour Question(Required)Consent(Required) I agree to the privacy policy.Please visit https://www.passepartouttraining.com/privacy/ for more informationCAPTCHA URL:https://passepartouttraining.com/event/initial-prm-manager-course-ams-02-2025/ LOCATION:Amsterdam Schiphol Airport\, Aankomstpassage 1\, Schiphol\, 1118 AX\, Netherlands CATEGORIES:Airport,Manager END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20241021 DTEND;VALUE=DATE:20241026 DTSTAMP:20240802T110214Z CREATED:20240717T114523Z LAST-MODIFIED:20240802T110214Z UID:2724-1729468800-1729900799@passepartouttraining.com SUMMARY:Initial Train-the-Trainer for PRM Assistance Agents Course - Copenhagen Airport - 21/10/2024 DESCRIPTION:Home 5 Event\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Join us from October 21th to 25st\, 2024\, at Copenhagen Airport for our Initial Train-the-Trainer PRM Assistance Agents Course. This course equips participants with the skills and knowledge to effectively train others in Passenger with Reduced Mobility (PRM) assistance. Through a blend of theoretical sessions and practical exercises\, you’ll learn the latest best practices\, regulatory requirements\, and communication techniques. Enhance your training capabilities\, improve passenger experiences\, and stay compliant with international standards. Secure your spot now below and commit to excellence in airport PRM assistance. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Course OverviewLearning ObjectivesTarget Audience\n \n \n \n \n \n \n \n This course will deal with the legal\, organisational and practical applications of the actual legislations. The European legislation on the Rights of Disabled Persons and Persons with Reduced Mobility (PRM) when travelling by air and American legislation on the same subject are putting in place strict requirements on air carriers\, airports and on civil aviation authorities. \nThe course will go into details of applicable legislation and will reflect the latest developments of the European Regulation 1107/2006\, and the Interpretative Guidelines; ECAC DOC 30\, Part I\, Section 5 and related annexes and the American Air Carrier Access Act (ACAA) 14 CFR Part 382. \nAll available services at the airport and services provided by airlines should not only comply with the requirements of legislation but should deliver best practice in meeting the needs of all PRMs. Employees must be provided with well-balanced training on the issues of disability awareness\, disability equality\, its practical approach in daily customer service to the PRM\, as well as a specific on-the-job training. \n \n \n \n \n \n The participants will get to know the content of the regulations and how to translate it in operational instructions to provide the best assisstance. \nFollowing subjects will be adressed; \n\nLegislation: European legislation 1107/2006 and the Interpretative Guidelines\, ECAC doc 30\, Part 1\, section 5\, ACAA-14 CFR Part 382\, ICAO Manual on Accessible Air\nEquipment awareness\nAssisstance provision at the airport at different stages during the journey at the airport including kinetics of lifting.\nStandard operational procedures and manuals needed.\nOverview of the most frequent complaints and how to avoid complaints and claims.\n\n \n \n \n \n \n Trainers of PRM staff who has significant practical experience at a senior level in the assistance of persons with disabilities and PRMs in air travel. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Certified Achievement\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Legislation-Compliant\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Expert-Led Sessions\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Contact Us To Register\n \n \n \n \n \n \n \n \n \n \n Name(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Email(Required)\n \n PhoneCompany nameIf applicableThis field is hidden when viewing the formCourseYour Question(Required)Consent(Required) I agree to the privacy policy.Please visit https://www.passepartouttraining.com/privacy/ for more informationCAPTCHA URL:https://passepartouttraining.com/event/2724/ LOCATION:Copenhagen Airport\, Lufthavnsboulevarden 6\, Kastrup\, 2770\, Denmark END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20240930 DTEND;VALUE=DATE:20241005 DTSTAMP:20240802T110214Z CREATED:20240717T114924Z LAST-MODIFIED:20240802T110214Z UID:2717-1727654400-1728086399@passepartouttraining.com SUMMARY:Initial PRM Assistance Managers Course - Fiumicino Airport - 30/09/2024 DESCRIPTION:Home 5 Event\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Join us from September 30th to October 4st\, 2024\, at Fiumicino Airport for our Initial PRM Assistance Managers Course. This five-day intensive training is designed to equip PRM managers with essential skills and knowledge to enhance service quality for passengers with reduced mobility. Learn from industry experts\, gain insights into the latest EU regulations\, and elevate your team’s performance to meet compliance standards. Secure your spot now below and commit to excellence in airport PRM assistance. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Course OverviewLearning ObjectivesTarget Audience\n \n \n \n \n \n \n \n European legislation on the Rights of Disabled Persons and Persons with Reduced Mobility when travelling by air and American legislation on the same subject are imposing significant requirements on air carriers\, airports and on civil aviation authorities. ECAC DOC 30 Part I\, section 5\, is the leading document in Europe with regard to best practices in the provision of assistance to PRMs. Training of the managers of PRM assistance providers and airport managing bodies is needed to enable airports to comply fully with the above-mentioned legislation and to ensure that best practice is put in place. Quality assistance should not only comply with the requirements of legislation\, but should in particular meet the needs of all PRMs. This goal is only fully achievable if the managers of the PRM assistance staff are provided with well-balanced training which is fully in accordance with the recommendations of ECAC Doc 30 Part I\, section 5 (and in particular annex 5-G). The course is highly participative; it promotes best practice service towards the PRM in relation to the requirements of both European and American law (EU Regulation 1107/2006\, ECAC DOC 30\, Part I\, section 5 and ACAA – 14 CFR Part 382) and fully meets the needs of the PRM. The managers of the PRM assistance staff will be provided with first-hand information on how to provide a quality service to the PRM. The participants are invited to exchange experience among peers in a confidential environment.  \n \n \n \n \n \n The participants will be provided with best practice and first–hand information to provide quality assistance to the PRM\, fully compliant with their needs and within the context of the European and American legislation.  \nThe following subjects will be adressed;  \n\nDisability awareness training\, including the characteristics of the different kinds of disabilities. \nGuidance in assisting PRM according to ECAC and equipment awareness. \nLegislation (overview and principles):European legislation 1107/2006 and the Interpretative Guidelines\, ECAC doc 30\, Part 1\, section 5\, ACAA-14 CFR Part 382\, ICAO Manual on Accessible Air Transportation. \nOperational aspects about how to set up and manage the PRM assistance. \nRisks\, complaints and claims. \n\n \n \n \n \n \n \n\nManagers of PRM assistance providers \n\n\nAirport managers responsible for PRM assistance provision \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Certified Achievement\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Legislation-Compliant\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Expert-Led Sessions\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Contact Us To Register\n \n \n \n \n \n \n \n \n \n \n Name(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Email(Required)\n \n PhoneCompany nameIf applicableThis field is hidden when viewing the formCourseYour Question(Required)Consent(Required) I agree to the privacy policy.Please visit https://www.passepartouttraining.com/privacy/ for more informationCAPTCHA URL:https://passepartouttraining.com/event/initial-prm-assistance-managers-course-fiumicino-airport-30-09-2024/ LOCATION:Fiumicino Airport\, Via L.Da Vinci\, Roma\, Roma\, 00015\, Italy END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20240527 DTEND;VALUE=DATE:20240601 DTSTAMP:20240802T110214Z CREATED:20240419T172350Z LAST-MODIFIED:20240802T110214Z UID:2702-1716768000-1717199999@passepartouttraining.com SUMMARY:Initial PRM Assistance Managers Course - Fiumicino Airport DESCRIPTION:Home 5 Event\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Join us from May 27th to 31st\, 2024\, at Fiumicino Airport for our Initial PRM Assistance Managers Course. This five-day intensive training is designed to equip PRM managers with essential skills and knowledge to enhance service quality for passengers with reduced mobility. Learn from industry experts\, gain insights into the latest EU regulations\, and elevate your team’s performance to meet compliance standards. Secure your spot now below and commit to excellence in airport PRM assistance. \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Course OverviewLearning ObjectivesTarget Audience\n \n \n \n \n \n \n \n European legislation on the Rights of Disabled Persons and Persons with Reduced Mobility when travelling by air and American legislation on the same subject are imposing significant requirements on air carriers\, airports and on civil aviation authorities. ECAC DOC 30 Part I\, section 5\, is the leading document in Europe with regard to best practices in the provision of assistance to PRMs. Training of the managers of PRM assistance providers and airport managing bodies is needed to enable airports to comply fully with the above-mentioned legislation and to ensure that best practice is put in place. Quality assistance should not only comply with the requirements of legislation\, but should in particular meet the needs of all PRMs. This goal is only fully achievable if the managers of the PRM assistance staff are provided with well-balanced training which is fully in accordance with the recommendations of ECAC Doc 30 Part I\, section 5 (and in particular annex 5-G). The course is highly participative; it promotes best practice service towards the PRM in relation to the requirements of both European and American law (EU Regulation 1107/2006\, ECAC DOC 30\, Part I\, section 5 and ACAA – 14 CFR Part 382) and fully meets the needs of the PRM. The managers of the PRM assistance staff will be provided with first-hand information on how to provide a quality service to the PRM. The participants are invited to exchange experience among peers in a confidential environment.  \n \n \n \n \n \n The participants will be provided with best practice and first–hand information to provide quality assistance to the PRM\, fully compliant with their needs and within the context of the European and American legislation.  \nThe following subjects will be adressed;  \n\nDisability awareness training\, including the characteristics of the different kinds of disabilities. \nGuidance in assisting PRM according to ECAC and equipment awareness. \nLegislation (overview and principles):European legislation 1107/2006 and the Interpretative Guidelines\, ECAC doc 30\, Part 1\, section 5\, ACAA-14 CFR Part 382\, ICAO Manual on Accessible Air Transportation. \nOperational aspects about how to set up and manage the PRM assistance. \nRisks\, complaints and claims. \n\n \n \n \n \n \n \n\nManagers of PRM assistance providers \n\n\nAirport managers responsible for PRM assistance provision \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Certified Achievement\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Legislation-Compliant\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Expert-Led Sessions\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n Contact Us To Register\n \n \n \n \n \n \n \n \n \n \n Name(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Email(Required)\n \n PhoneCompany nameIf applicableThis field is hidden when viewing the formCourseYour Question(Required)Consent(Required) I agree to the privacy policy.Please visit https://www.passepartouttraining.com/privacy/ for more informationCAPTCHA URL:https://passepartouttraining.com/event/initial-prm-assistance-managers-course-fiumicino-airport/ LOCATION:Fiumicino Airport\, Via L.Da Vinci\, Roma\, Roma\, 00015\, Italy END:VEVENT END:VCALENDAR